Withdraw from contract

How the form works

• Enter your name.
• Enter your order number or the e-mail address used for the purchase.
• Enter the e-mail address where you want the confirmation.
• If you wish, mark which items the statement covers (plan, reminders, follow-on block, gift). If you mark nothing, the statement covers the whole order.
• Send the statement with the “Confirm withdrawal” button.

Straight after you send it, you get an acknowledgement of receipt on screen and by e-mail, with the content of the statement and the date and time it was submitted. The acknowledgement is sent automatically. The statement is in time if you send it before the period ends.

An acknowledgement of receipt does not yet mean the withdrawal is accepted. We decide on the statement and make any refund separately, within 14 days at the latest. If the statement gives the e-mail address used for the purchase, reminders for that order stop at once. If no more than 30 days have passed since the purchase, we also treat the statement as a request under the money-back guarantee, with no further steps and no reason needed. If the right of withdrawal no longer exists for an item, we will tell you in a separate message, with the reason and with information on whether the money-back guarantee applies.

Withdrawal instructions

You may withdraw from the contract within 14 days without giving any reason.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract before the period ends, by an unequivocal statement sent by post or e-mail, in which you give your name, address, phone number or e-mail address. You may use the model withdrawal form below, but it is not obligatory.

The withdrawal period is 14 days from the day the contract is concluded.

If you withdraw from this contract, we will refund the money we received from you without delay, and at the latest within 14 days of the day we received your decision to withdraw.

The refund will be made by the same method you used to pay. If you agree to a different refund method, you bear no costs for the refund.

You can also exercise your right of withdrawal online at https://my-workout-plan.com/en/withdrawal. If you use that online function, we will send you without delay an acknowledgement of receipt of your withdrawal statement on a durable medium (for example by e-mail), including its content and the date and time it was submitted.

You can fill in and send the model withdrawal form on our website electronically. We will send you an acknowledgement of receipt of the withdrawal notice by e-mail without delay.

When the right of withdrawal exists and when it ends

• Plan: delivery starts straight after payment, when we send the e-mail with the download link to the PDF, within a few minutes, with your express prior consent and your acknowledgement that you thereby lose your right of withdrawal. So the statutory right of withdrawal for the plan ends when that message is sent to you. If you download the PDF from the order page before the message has gone out, delivery starts with the download, but the right ends only once we have e-mailed you the confirmation of the contract. The money-back guarantee still applies.
• Follow-on block (weeks 5–8 and later blocks): a separate purchase, with its own express consent given at that purchase. The statutory right of withdrawal for the block ends when we send the e-mail with the download link to its PDF, a few minutes after payment. The money-back guarantee applies for 30 days from the purchase of that block.
• E-mail reminders: withdrawal within 14 days of purchase, with a full refund. You can switch reminders off at any time.
• Gift plan: as long as the link has not been used, the buyer may withdraw within 14 days of purchase. We refund the money and the link stops working. Once the recipient uses the link (finishes the questions), the plan is created and delivery starts; the statutory right of withdrawal ends then, provided we have already e-mailed the buyer the confirmation of the order with the gift link, and otherwise when we send it. The money-back guarantee still applies for the buyer.

Withdrawing from the contract for the plan also ends the reminders bought with it, at no cost to you. If your order includes reminders, your statement also covers them: reminders may be withdrawn within 14 days of purchase with a full refund.

Money-back guarantee

The money-back guarantee is a separate and simpler route than statutory withdrawal: within 30 days of purchase we refund the full amount, with no questions and no reason needed. All it takes is the “Money back” form at https://my-workout-plan.com/en/refund, which asks only for the e-mail address used for the purchase, a reply to the e-mail with your plan, or a message to support@my-workout-plan.com. Within 30 days of purchase you can use either form. The guarantee conditions are in the Terms of Sale (section 8).

Refund

We refund without delay, and at the latest within 14 days of receiving your statement or request, to the payment method you used, with no fee. The refund confirmation comes from Link. After a refund, the download link of the refunded PDF stops working.

Other ways

You do not have to use the online form. You can also send your statement:

• by e-mail to support@my-workout-plan.com
• by post to: Chillian Solutions, vl. Ian Balen, Rožmanići 23 B, 51221 Kostrena, Hrvatska

Model withdrawal form

You may use this form, but you do not have to. Fill it in and send it only if you want to withdraw from the contract.

• Consumer’s name and address: __________
• To: Chillian Solutions, vl. Ian Balen, Rožmanići 23 B, 51221 Kostrena, Hrvatska, e-mail support@my-workout-plan.com
• I __________ hereby give notice that I withdraw from the contract of sale of the following goods/for the provision of the following service __________, ordered/received on __________.
• Consumer’s signature (only if this form is filled in on paper): __________
• Date: __________

Payment through Link

The form on this page still applies: we send the acknowledgement of receipt, and we make the refund through Link, which sends you the refund confirmation. You can also contact Link support directly, using the details on your receipt. The rights Link’s terms give you apply in addition to the rights described here. For a refund under our guarantee, contact us: Link reviews change-of-mind requests only within its own 14-day cancellation period.